Additional Terms and Conditions for Vouchers

0800 156 0777
All bookings made are subject to our standard terms and conditions (click here to read).

The following additional conditions apply to sales of Highlander vouchers as defined below.


1.1 In these Conditions:

"VOUCHERS" means Gift Vouchers, Pick and Mix Licence and Learning Licence;

"PRIVACY POLICY" means our privacy policy set out in our Site and which may be viewed at Privacy Policy;

1.2 The headings in the Voucher Terms are for convenience only and shall not affect their interpretation.

2 Redemption

2.1     Vouchers may only be redeemed toward scheduled Highlander training courses delivered either at our training center or remotely online, and not through an affiliate partner.  Bookings should be made through our account managers who are available on 0800 156 0777.

2.2     Any bookings made will be deducted from the redeemer’s Voucher balance. Any unused Voucher balance will be held on account and can be used against a further booking.  If the chosen booking exceeds the redeemer’s Voucher balance, the remaining amount must be paid with another payment method (major credit or debit card) at the time of booking.

2.3     Highlander may agree to allow vouchers to be redeemed against closed or onsite courses. This is done entirely at the discretion of Highlander, and Highlander is under no obligation to redeem vouchers against closed or onsite courses.

3 Limitation

3.1     Vouchers, including any unused Voucher balances, expire 12 months from the date of issue unless agreed otherwise in writing by Highlander Ltd. Vouchers may not be redeemed to make a booking through any affiliate partner site.  Vouchers cannot be used to purchase another voucher. Vouchers cannot be resold, transferred to another company or redeemed for cash.

4 Risk of Loss

4.1     The risk of loss and title for the Voucher pass to the purchaser upon payment for the Voucher. We are not responsible if a Voucher is lost, stolen, destroyed or used without your permission by a member of your staff.

5 Cancellation of a booking made using a Voucher

5.1     If you cancel or amend your booking our standard terms and conditions of cancellation apply, and your voucher may be deducted in accordance with our standard T's and C's.

5.2     Further details of our cancellation policy can be found here.

5.3     Where no cancellation fee is applicable, the value of your booking may be refunded back onto your Voucher balance.

6 Refund of Gift Voucher

6.1     Once purchased vouchers are non-refundable and cannot be returned for a refund.

6.2     Vouchers have no monetary value and can only be exchanged for training with Highlander in accordance with Clause 2 above.