PRIVACY POLICY

This Privacy Policy explains how Highlander Training Ltd (“Highlander”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you use our:

• websites
• software plugins and applications
• training services
• ecommerce services
• support services
• newsletters
• online platforms and related services

This policy is intended to comply with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and related applicable legislation.

By using our services, websites, or software, you acknowledge the practices described in this Privacy Policy.

Highlander is the data controller responsible for your personal data.

For privacy-related enquiries, please contact:

Highlander Training Ltd
71 – 75 Shelton Street,
Covent Garden,
London,
WC2H 9JQ

Tel: 0800 156 0777
HTTPS://WWW.HIGHLANDER.CO.UK

SCOPE OF THIS POLICY

This Privacy Policy applies to:

• visitors to our websites
• customers purchasing products or services
• users of our software plugins and applications
• newsletter subscribers
• support enquiries
• training course attendees
• users of online or cloud-based services operated by Highlander

This policy applies whether services are provided free of charge or on a paid basis.

INFORATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

Contact and Account Information

• name
• email address
• telephone number
• company name
• billing address
• account login details

Transaction and Purchase Information

• order details
• invoices
• subscription information
• licence information
• payment status

Payment card details are generally processed directly by third-party payment providers and are not stored by Highlander.

Software and Licensing Information

Where you use our software, plugins, or licensing systems, we may collect:

• licence activation data
• device identifiers
• operating system information
• software version information
• IP address
• installation identifiers
• authentication data
• usage and diagnostic information

Technical and Website Usage Information

We may collect:

• browser type
• device type
• IP address
• pages visited
• referral information
• session data
• analytics data
• cookie information

Communications

We may retain records of:

• emails
• support requests
• contact form submissions
• customer service interactions
• feedback submissions

Optional Diagnostic and Telemetry Information

Where enabled, software products may collect:

• crash reports
• error logs
• performance diagnostics
• feature usage statistics

We do not intentionally collect special category personal data unless voluntarily provided by you.

HOW WE USE YOUR INFORMATION

We may use your information for the following purposes.

Providing Services

• account administration
• licence management
• software activation
• customer authentication
• delivery of training or purchased services
• technical support
• software updates

Business Operations

• maintaining records
• fraud prevention
• security monitoring
• troubleshooting
• service improvement
• analytics and reporting
• enforcing agreements and licence terms

Communications

We may contact you regarding:

• account administration
• invoices and payments
• software updates
• security notices
• service-related announcements
• support enquiries

These operational communications are considered necessary for service delivery.

Marketing Communications

Where you have opted in or where otherwise permitted by law, we may send:

• newsletters
• promotional emails
• product announcements
• training offers
• event information
• updates relating to our products and services

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in emails or by contacting us directly.

LEGAL BASIS FOR PROCESSING 

Under UK GDPR, our legal bases for processing personal data may include:

Contractual Necessity

Where processing is necessary to:

• provide services
• fulfil purchases
• manage licences
• provide support

Legitimate Interests

Including:

• improving products and services
• fraud prevention
• network and information security
• internal administration
• business analytics

Consent

Where required, including:

• marketing communications
• optional cookies
• certain analytics or telemetry functions

Legal Obligations

Where processing is required to comply with applicable laws or regulations.

COOKIES AND SIMILAR TECHNOLOGIES

Our websites and services may use cookies and similar technologies for:

• authentication
• remembering preferences
• analytics
• performance monitoring
• security
• licensing functionality

Some cookies are necessary for website operation.

Where legally required, we will request consent before placing non-essential cookies.

You can control cookies through your browser settings.

ANALYTICS AND TRACKING

We may use analytics providers or similar technologies to understand how users interact with our websites, software, or services.

These systems may collect:

• usage statistics
• referral data
• device information
• approximate geographic information
• session activity

Analytics data is generally used in aggregated or pseudonymised form where practical.

SHARING YOUR INFORMATION

We may share personal data with trusted third-party service providers where necessary for business operations.

These may include:

• payment processors
• licensing providers
• ecommerce platforms
• hosting providers
• cloud infrastructure providers
• email delivery providers
• analytics providers
• support platforms
• accounting providers

Examples may include:

• XERO
• Stripe

Third-party providers are only permitted to process data on our behalf and under appropriate safeguards.

We may also disclose information:

• where required by law
• to protect legal rights
• to prevent fraud or abuse
• during business restructuring or sale activities

We do not sell personal data to third parties.

INTERNATIONAL TRANSFERS

Some third-party providers may process data outside the United Kingdom.

Where international transfers occur, we will implement appropriate safeguards in accordance with UK GDPR requirements.

DATA RETENTION

We retain personal data only for as long as reasonably necessary for:

• providing services
• maintaining licences and accounts
• complying with legal obligations
• resolving disputes
• enforcing agreements
• maintaining financial records

Retention periods may vary depending on the nature of the information and applicable legal requirements.

SECURITY

We implement reasonable technical and organisational measures designed to protect personal data from:

• unauthorised access
• disclosure
• alteration
• misuse
• loss

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

YOUR RIGHTS

Under UK GDPR, you may have rights including:

• the right to access your data
• the right to correct inaccurate data
• the right to request deletion
• the right to restrict processing
• the right to object to processing
• the right to data portability
• the right to withdraw consent
• the right to lodge a complaint with a supervisory authority

Requests relating to personal data may be submitted using the contact information below.

THIRD PARTY LINKS AND SERVICES

Our websites or software may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party services.

Users should review the relevant privacy policies of those third parties.

SOFTWARE SPECIFIC INFORMATION

Some Highlander software products may:

• connect to licensing servers
• validate licences periodically
• download updates
• transmit diagnostic information
• interact with third-party APIs or platforms

Where possible, diagnostic or telemetry features may be optional.

Users remain responsible for maintaining backups of their files and systems.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updated versions will be published on our website and may also be distributed through our software or services.

Continued use of our services after changes are published constitutes acceptance of the revised policy.

CONTACT INFORMATION

For privacy enquiries, data requests, or complaints, contact:

Highlander Training Ltd,
71 – 75 Shelton Street,
Covent Garden,
London,
WC2H 9JQ

0800 156 0777
https://www.highlander.co.uk