COVID-19 FAQ

This page has been setup to provide information for anyone attending or considering attending a course that has questions or concerns about Coronavirus (Covid-19).

The health, welfare and safety of our clients and staff is the number one priority for Highlander Ltd.

How can I attend a Highlander course?

All of our courses can be attended Live Online. This method of training is very effective and a fully interactive experience with small class sizes and great feedback from past delegates.

We are now also allowing some in person classroom attendance again, however the numbers are very limited due to our small classroom sizes and are subject to certain COVID restrictions.

If you are unsure about attending online we would strongly recommend trying it out first, and if you are not 100% satisfied with the results, we will allow you to resit free in the classroom.

If I attend Live Online is the price the same?

With most of our courses we charge slightly less to attend Live Online. This simply reflect the fact that we are not providing the same facilities, such as equipment, drinks, etc..

If I feel unwell should I attend?

If you feel unwell and have reason to believe you may have Coronavirus, Flu or any similar illness, then for the sake of yourself and everybody else, please do not attempt to attend the course.

We are more than happy to let you attend the course remotely, or alternatively you can postpone the course and then attend at a later date when you are better.

If you think this is going to be the case, please contact your account manager at the earliest possible time to discuss this.

What are the symptoms of COVID-19?

The above is general advice and support; there is no need to panic about the current circumstances. If you have any concerns or questions regarding the current situation and how it could affect your training please contact Highlander.

It depends on the virus, but common symptoms include respiratory symptoms, fever, cough, shortness of breath, and breathing difficulties.

You should seek medical attention if you develop a fever, difficulty breathing or a cough within 14 days of visiting impacted areas. Call NHS111 for advice and do not visit your GP in person without phoning them first and explaining the situation.

What if I feel ill during the course?

If you fall ill during the course you should advise Highlander staff immediately. You will not be permitted to continue the course and our staff will assist you in arranging transport.

If you are showing any symptoms of COVID-19 prior to arriving, you must not attend the course for the safety of yourself, our other delegates, and our staff.

Any delegate that is showing symptoms of COVID-19 during a course will be asked to leave immediately and re-attend the course at a later date.

What details will we need?

We will take your contact details including name, personal contact telephone number and email address when you visit us. If somebody you have come into contact with later shows signs of COVID-19 infection, this means you can easily be contacted by the NHS in order to notify you.

The NHS are the only people we would share your information with unless otherwise required by law – and only in the event of an outbreak associated with one of our visitors.

Cleaning Policy

We are implementing extra cleaning and desks, chairs and computer equipment will be sanitised before each course commences, together with other high contact surfaces in the training room, toilet areas and break out space.

Sanitising on Arrival

Upon arrival at the centre we will request you either wash your hands or sanitise with the hand sanitiser provided. 

Masks or Visors

We ask all delegates to bring their own mask and wear it whilst training in accordance with the current law. Alternatively a visor can be used if you prefer.

Further details can be found if you click here.

How many people are in the classroom?

Our classrooms are currently operating on very restricted numbers with a maximum of 2 delegates attending face to face on any course. 

This does not mean there will only be 2 people on the course however and there will generally be a number of delegates attending online as well.

Our maximum class size is 8 delegates including online delegates.

Still have a question?

Please contact us for more information.

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