Site Information

Standard Based
At Highlander we endeavour to ensure our services are developed based on current standards. Our website has been tested against the current W3C standards and has found to conform against current XHTML 1.0 and CSS standards.

Security
Booking a place online for one of our courses is quick, easy, convenient and secure.

Highlander makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.

All of your personal information is encrypted as it travels over the Internet.

How we secure your payment information when you book online

• When you buy a Highlander course over the Internet, your web browser connects with the website through an SSL ("Secure Sockets Layer"). SSL is an industry-standard protocol for encryption over the Internet.
• When information is encrypted, it is scrambled between your computer and our server. The information is only unscrambled when it safely reaches us. It's fast and safe, and it ensures that your personal information cannot be read by anyone else.
• However, as with any standard email, emails containing your personal data sent to or from Highlander will travel in a non-encrypted format.

Once you have made a booking
As you make a booking we need to capture your personal details to go into the booking. At this point the information is encrypted. You can tell this is happening as browsers will display a key or padlock at the bottom left corner of the screen.

Security Used
At Highlander we use Comodo InstantSSL which is a 2048-bit ready SSL Certificate. By employing strong encryption for a secure HTTPS connection we are able provide our customers with the necessary high quality assurance they deserve.

Your personal information
Highlander considers your privacy to be of the utmost importance, and we are governed by the UK Data Protection Act 1998. If you are concerned with how we might collect and use information about you, you can find a complete explanation in our Privacy Policy.

Please be aware:

• Highlander will never ask you to enter personal bank account or credit card details into an email or through a link sent via an email.
• You will only be asked for your card payment details if you wish to change or refund your booking on highlander.co.uk. We require this information specifically to debit or credit your card in relation to your booking.
• Legitimate emails from Highlander will not have been sent from a web-based mail server such as, gmail, hotmail or yahoo.

N.B. If you have reason to suspect an email claiming to be from Highlander is fraudulent, please do not hesitate to contact us to verify this on our freephone number 0800 156 0777. Please note that we cannot enter into correspondence over emails sent to this address.

Highlander complies fully with all aspects of the Data Protection Act and, as such, takes all reasonable steps to prevent unauthorised and unlawful processing of personal data.